Shipping policy

Shipping Information

Dalisay & Co is committed to getting your order to you as quickly and safely as possible. Our shipping partners handle all deliveries with care and professionalism.

Shipping Times

We offer the following shipping options:

  • Standard Shipping (5-7 business days): Available for most domestic orders
  • Expedited Shipping (2-3 business days): Available for select items and locations
  • International Shipping: Available to select countries (7-14 business days)

Please note that shipping times are estimates only and are not guaranteed. Holidays and weather conditions may affect delivery times.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. We offer free shipping on orders over a certain amount during promotional periods.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor your package's progress through our shipping carrier's website.

Risk of Loss

Once we transfer your order to the carrier, title and risk of loss passes to you. We are not responsible for packages that are lost, damaged, or delayed by the shipping carrier.

Signature Requirements

Some orders may require a signature upon delivery. If you are not available at the time of delivery, the carrier will attempt redelivery or leave instructions for pickup.

Shipping to Multiple Addresses

Each shipping address requires a separate order. You cannot combine multiple addresses in a single checkout.

Restricted Shipping Areas

We do not ship to certain areas or locations. If your address is in a restricted area, you will be notified during checkout and unable to complete your purchase.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  1. Contact us immediately with photos of the damage or tracking information
  2. File a claim with the shipping carrier within the required timeframe (usually 30 days)
  3. We will work with the carrier to resolve the issue and may offer a replacement or refund

Contact Us

If you have questions about shipping, please contact us at hello@dalisayandco.com.