Refund policy

ELIGIBLE ITEMS

We accept returns ONLY if the products arrive damaged or you receive the wrong order. We will work with you to arrange a replacement or full refund, including return shipping costs.

RETURN WINDOW

If this happens, you have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in its original packaging, and accompanied by proof of purchase.

Once your return is approved and received, we’ll issue either:

• A replacement item, or

• A full refund back to your original payment method.

Please note that we do not accept returns for items damaged due to misuse or normal wear and tear.

HOW TO INITIATE A RETURN

To start a return, please contact us at returns@dalisayandco.com with:

• Your order number
• Item(s) you wish to return
• Description of the issue
• Photos of the item (if damaged or defective)

We will respond within 1-2 business days with return instructions and a return shipping label (if applicable).

RETURN SHIPPING

We will provide the return shipping label at no cost to you.

REFUND PROCESSING

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.

Refunds will be issued to the original payment method used at checkout. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

EXCHANGES

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.

CONTACT US

For questions about returns or refunds, please email us at returns@dalisayandco.com

Last Updated: December 2025